Troubleshooting
No Services Appearing
Use this guide when a project is set up but the Services page does not show the expected application services.
Symptom
Use this guide when a project is set up but the Services page does not show the expected application services.
Services is empty after installing an SDK and sending traffic. Traces or logs may be missing, or telemetry appears under a different project. The expected service name does not appear in filters.
Likely causes
- Identity not set
- The service may be running without a stable service name or environment before telemetry starts.
- Wrong project
- Telemetry can land in a different project when the service uses an ingestion key from another workspace.
- No fresh traffic
- A service will not appear until it emits recent telemetry in the selected time range.
Checks
Start with the broadest possible evidence window, then narrow the cause once you know where data is landing.
- 1
Confirm the service is running with `VIGHT_SERVICE_NAME` and `VIGHT_ENVIRONMENT` set.
- 2
Confirm `VIGHT_INGESTION_KEY` and `VIGHT_OTLP_ENDPOINT` match the project you are viewing.
- 3
Generate one request after deployment, then refresh the Services page with the correct time range.
- 4
Check Traces and Logs to see whether telemetry exists under a different service or environment label.
Resolution
The fix should make new telemetry appear in the expected Vight page, under the expected service and environment, without relying on stale data.
Set a stable service name before the application starts. Use the project ingestion key from Settings and redeploy the service. Align local, preview, staging, and production environment labels with the filters used in Vight. Open the wrong service or environment troubleshooting guide if telemetry exists under unexpected labels.
After applying the fix, validate it this way: Generate one fresh request after deployment. Open Services with a broad time range and no narrow environment filter. Confirm the same service name appears in Traces or Logs. Narrow the filters only after the broad view shows the service.